This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.
Preventing Panic in Uncertain Situations
Training plays a crucial role, especially in situations where supervision is limited. It is essential for ensuring that lone workers are experienced and well-versed in the risks and precautions associated with their roles, reducing the likelihood of panic in unusual circumstances.
Defining the Scope of Solo Work
Employers must define the boundaries of lone working and ensure employees possess the competence to address new or unfamiliar situations. This includes knowing when to halt work and seek guidance or how to manage instances of aggression.
Ensuring Ongoing Health and Safety
Supervision is the employer's duty to maintain lone workers' health and safety, even in their absence. It aids in risk comprehension and the execution of necessary precautions. Supervisors can provide guidance in uncertain circumstances, often through site visits and discussions.
Adapting to Risk Levels
The level of supervision required is a management decision based on risk assessment findings. Greater risks demand higher levels of supervision. Decisions on supervision should not be left to lone workers, nor should they determine their need for assistance.
Keeping Tabs on Lone Workers
Procedures and systems must be in place to monitor lone workers continuously. These include periodic site visits, regular contact, and automatic warning devices to ensure the worker's safety and location are always known.
Responding Correctly to Emergencies
Lone workers must be capable of responding to emergencies, including illnesses and accidents. This necessitates established emergency procedures and comprehensive training for all employees. Information regarding emergency procedures, first-aid facilities, and potential danger areas should be provided to lone workers.
Mitigating Risks During Visits
Procedures must be in place for lone workers planning visits to service users. This includes gathering relevant information, recognizing potential health and safety implications, and addressing the absence of such information as a risk factor.
